If a participant requests cancellation of a confirmed booking, the refund amounts are governed by the following schedule:
| Cancellation Requested Timeline | Refund Percentage |
|---|---|
| 30 Days or more before preferred departure date | 90% of total package cost |
| Between 15 to 29 Days before preferred departure date | 50% of total package cost |
| Less than 15 Days before preferred departure date | Strictly 0% / Non-Refundable |
All cancellation requests must be sent in writing via an email containing your invoice Reference Code to book@ghumnechalein.com. Verbal communications, WhatsApp texts, or chat requests are not recognized as formal cancel notifications.
For severe hazards, landslides, cloudbursts, heavy rainfall, military blocks, or road blocks affecting our scheduled routes: Ghumne Chalein does not issue cash refunds. Instead, we offer a Rescheduling Credit Voucher of equivalent value, valid for 1 full year, which can be applied to any alternative trip in our catalog.
If a traveler does not report at the designated meeting point at the departure time, they shall be classified as a "No-Show." No refunds, adjustments, or rescheduling credit vouchers will be issued under any circumstances.
Approved cash refunds are processed back to the original funding account (Bank Account / UPI / Card) within 5 to 7 operational working days from the official cancellation approval date.